Candle Builders Setup & Support

Need help with Drop Shipping or Wholesale? Let’s solve it.
Get the help you need with Candle Builders Print-On-Demand private label candles, dropshipping, and our integration App 2.0

What Support Type Do You Need?

Candle Builders General Support Icon

Candle Builders General Support

Learn about our product options.

    Product & Service Overview

  • 📦
    Drop Shipping Basics
    Get the fast details why Candle Builders is your best choice for drop shipping premium branded candles.
  • 🧭
    Drop Shipping Guide
    Overview of how our drop shipping process works, production time, and shipping details.
  • 🕯️
    Product Guide
    Learn about our candle products offered, their premium quality, ingredients, production, & answers to common questions.

Support Topics

  • 📐
    Label Design Guidelines
    File formats, artwork size, and tips for print-ready labels to work with our print-on demand technology.
  • 📄
    Order & Refund Policies
    How we handle cancellations, defects, and returns.

    • Tools

    • 🕯️
      Mockup Creator
      Use our free candle mockup creator & create additional images for your sales channels.
Candle Builders App 2.0 Logo

Candle Builders App 2.0 Support

Everything you need to integrate with us.

App 2.0 Overview & Set Up

  • ✔️
    How to Get Access to App 2.0
    Integration options, login, & account requirements
  • 🔥
    Learn What App 2.0 Does
    Create custom candles, link your store, and ship orders — all with one app.
  • ⚙️
    App 2.0 Set Up Guide
    Follow these steps to get your integrations ready

    • App 2.0 Support

  • Order Status Icon
    Order Details & Status
    How to view & understand what each order status means
  • Manually Ordering Icon
    Manually Placing an Order
    Creating an order directly in App 2.0
  • Billing Questions Icon
    Billing Questions
    Common questions about billing.

    • Shopify Integration Support
  • Migration Icon
    Using App 2.0 with Shopify
    Running into set up issues? This page covers common questions and problems when using App 2.0 with Shopify.
  • Upgrading Icon
    Upgrading From Our Legacy App?
    Get answers about upgrading to App 2.0 from our old Shopify Legacy App

    • Etsy Integration Support
  • Migration Icon
    Using App 2.0 with Etsy (Partial Integration)
    (Support & Integration In Development)

    • Current Integrations Available

    Shopify Integration App 2.0 with Candle Builders to dropship your private label brand

    Shopify

    Available Now
    Squarespace Integration App 2.0 with Candle Builders to dropship your private label brand

    Squarespace

    Available Now
    WooCommerce Integration App 2.0 with Candle Builders to dropship your private label brand

    WooCommerce

    Available Now
    Etsy Integration App 2.0 with Candle Builders to dropship your private label brand

    Etsy

    Limited
    Popup Store Integration App 2.0 with Candle Builders to dropship your private label brand

    Popup Store

    Coming Soon

    Frequently Asked Questions

    Who is Candle Builders?


    Candle Builders is a U.S.-based candle manufacturer and fulfillment partner specializing in private-label and dropship candles for online sellers.

    Where is Candle Builders located?

    Our production and fulfillment facility is located in Newfields, New Hampshire, USA.

    How long has Candle Builders been in business?

    We've been making and shipping premium candles since 2021, with over 100,000 orders fulfilled.

    I’m just getting started — can Candle Builders help?

    Definitely! Whether you're testing or launching your first candle brand, we make it easy to get started. You design the label — we make and ship the candles. No inventory, no minimums.

    Just keep in mind: like any real business, success takes effort. You’ll need to invest time, learn how to market your brand, and grow it over time. Candles are a competitive business. Candle Builders provides the tools — you bring the drive.

    I already have an online store — can I add Candle Builders to my brand?

    Candle Builders is built to plug directly into your existing business. Every product is fully branded as yours — your label, your name, your customer experience.

    You can add candles as a premium product line without managing inventory, equipment, or fulfillment logistics. It’s an easy way to grow your brand and increase revenue without adding overhead.

    Product & Production FAQ

    What makes your candles high quality?

    Of course!
    Candle Builders offers only premium candle products that are safe, 100% non-toxic, and made with quality ingredients.

    • We use 100% natural soy wax made in the USA from soybeans grown on American farms.
    • Our scents are made from essential oils or fragrances. Both are non-toxic and made in the USA.
    • Our wicks are zinc & lead-free and made by Eco Wick.

    To learn more, check out Candle Builders Product Guide.

    How long does it take for Candle Builders to dropship my order?

    Most order ship in 1-2 business days. During peak times it can be 2-3 business days.

    Where does Candle Builders dropship private label candles from?

    Candle Builders dropships from our Newfields, New Hampshire location.

    Will my customers see the Candle Builders name on the package?

    No. When you use our dropshipping service, every order ships with your brand — not ours. The candle has your label, and the shipping materials don’t mention Candle Builders. It looks and feels like it came directly from you.

    Are packing slips in our shipping box?

    For orders drop shipped to your customers, there are no packing slips of any kind.

    What is Candle Builders Guarantee

    Candle Builders wants both you and your customer to be happy. Therefore, we will promptly replace any dropshipped products that arrive incorrect, due to our error, or damaged in shipping. Please contact us within 7 days of delivery.

    For more information, please review our Refund Policy.

    How can I profitably price my candles?

    You’re free to set any retail price you choose.

    Our Product Service Guide includes all cost details and profit projections to help you price confidently and maximize your margins.

    Keep in mind, you’re selling a premium, hand-poured candle made with 100% soy wax and non-toxic ingredients, crafted in the USA — not a mass-produced import. Your customers are getting quality, so don’t be afraid to price accordingly. Many retailers successfully position these candles at a premium price point.

    Candle Builders Integration App 2.0 FAQ

    Do I need App 2.0 To Drop Ship?

    No. You can place dropship and wholesale order directly on CandleBuilder.com when you have an approved wholesale account.

    Candle Builders App 2.0 also allows you to manually dropship orders without integration by simply placing an order in the App.

    Do I need a Shopify store to use App 2.0?

    No — App 2.0 also supports other integrations as noted above.

    Can I use App 2.0 Without Integration?

    Yes. You can use it to design your candle and upload your label artwork to Candle Builders. You can manually place orders in App 2.0 for the same candle and design without needing to recreate it each time.

    Where can I get help setting up App 2.0?

    We have a dediicated step byu step guide & FAQ about setting up App 2.0. Visit Candle Builders App 2.0 Set Up Guide

    What sales channels does App 2.0 integrate with?

    The full list of active and pendings are listed above.

    How much does App 2.0 cost? (Spoiler, It's Free)

    App 2.0 is 100% free for all features. You only pay for what you sell with clear and transparent pricing.

    What are the upfront costs? (Spoiler, There are none)

    You can create products, connect your stores, and explore everything App 2.0 offers — all with zero upfront investment. You only pay when an order is placed. No commitments. No surprise fees.