If you're using our Legacy Shopify App and have questions about App 2.0, this article is for you
We are phasing out the old Shopify App, now called the Legacy App. All active sellers need to move to our new and improved Candle Builders App 2.0. The new App is faster, more reliable, and designed to support future upgrades—including support for Etsy and WooCommerce integrations.
🔄 Will My Legacy App Still Work?
For now, yes. Your Legacy App will continue to function normally while you setup your App 2.0 account. However, you should switch to App 2.0 by June 30th.
✅ What You Need to Do Right Now
Register to ceate a new App 2.0 account. 👉 Access App 2.0 Here >
Be sure to complete your App 2.0 profile add a payment method to activate your account. Like our Legacy App, you will only pay for orders received.
📦 Is there an automatic migration?
Certain users will be migrated automatically by Candle Builders. You will be contacted directly by June 6th with instructions.
Note: Even if you qualify for migration, migration is not 100% guaranteed. It is possible some of your products or data may be missed. Even if it qualifies, there is a chance that your account many not be automatically migrated. Please do contact us if you have any questions.
You won’t be migrated if any of the following apply:
- Your Shopify store isn’t connected to the Legacy App as of April 1, 2025
- Your Shopify store is closed or uninstalled from your Shopify Store
- You haven’t submitted any orders since June 30, 2024
- Your account has unresolved payment issues
- Your Shopify store has less than 50 candles made from our Legacy App.
🤔 Can I start over fresh with App 2.0?
Yes. You can start making new products in App 2.0 and submit them to your Shopify store whenever you like.
Here are the steps to take to transition from our Legacy App to App 2.0
This assumes you have created your App 2.0 account, added a payment method, and completed your profile.
- Before you do anything, create a backup of your product by exporting all of your products from your Products page in Shopify. This is only precautionary.
- In your Shopify store, find all candle products made by our Legacy App and save them to Draft Mode in Shopify. This will take them offline to prevent more orders from Legacy App created product.
- Create your new candle products from the App 2.0 catalog & submit them to your Shopify store.
Need help? Use our ⚙️App 2.0 Step-by-Step Set Up Guide
- Confirm that all Legacy App orders are processed and shipped by Candle Builders. If there are pending orders, then you should wait before uninstalling our Legacy App. Make sure all product made by the Legacy App are in Draft mode.
- ✔️ Uninstall the Legacy App from your Shopify Store.
❌ DO NOT uninstall the Candle Builders App 2.0.
⚠️ Upgrading to App 2.0 means you need to create new candles in App 2.0 which will be sent to your Shopify Store as new products.
It will not replace the existing products made by our Legacy App.
We do not suggest deleting your product from your Shopify Storemade in the Legacy App. Keeping them in draft mode will keep the product around to reference if needed. They can stay in draft mode indefinitely.
OPTIONAL: Matching Shopify URLs Between App 2.0 Products & Legacy Products
Let's assume you previously created products in our Shopify Legacy App and they were live in your Shopify Store. Now, you are upgrading to App 2.0 and submitting those products to Shopify. Shopify will treat these as new products from the App 2.0 integration as new products in your shopify store. This means the URL for the new App 2.0 product and the Legacy App products will be different.
The solution is to take your Legacy App created product, which needs to be in draft mode, and change the URL handle to something else. Then when your identical product is made in App 2.0 and sent to your Shopify Store, change that URL handle to match the original URL handle that the Legacy App product previously used.
In Shopify, go to the old product made by the Legacy App.
- Make sure the product is in Draft mode and saved.
- Scroll to the Search engine listing at the bottom. Click the edit icon
- The section will expand. Find the URL handle at the bottom. The text after the "products/" can be copied and changed. Copy this URL and save it. For this example, the Legacy App created product URL handle is
smells-like-you-need-a-beach-vacation-soy-candle-old
Note any changes you make to the URL handle cannot include spaces or punctuation marks.
- Add "-old" to the end of the URL handle, so you know it is an old product. It will ask if you want to "Create a URL redirect..." and the check mark box will be pre checked for you . DO NOT LET IT REDIRECT UNCHECK THAT BOX.
Now your URL handle for the Legacy app Product will be
smells-like-you-need-a-beach-vacation-soy-candle-old
- Save the product.
Note: Two products in Shopify cannot share the same URL handle, even in draft mode. If you accidentally leave the redirect checked, you'll need to delete it later from Shopify's URL redirects menu (found at Content > Menus > URL redirects). For help with this, click here for Shopify's URL Redirect Guide.
In App 2.0
- If you have not already, create the replacement product in App 2.0 and send it to your Shopify Sales channel.
- Allow it 1 minute to fully populate all data in Shopify.
- In your Shopify Store, find the App 2.0 created product and click on it.
- Just like before, go down to the Search engine listing, click the edit icon, and find the URL handle. The automatically created URL handle could be anything. For this example, the App 2.0 created URL handle will be:
you-need-a-beach-vacation-candle
- Replace this URL handle
you-need-a-beach-vacation-candle
with this URL handle
smells-like-you-need-a-beach-vacation-soy-candle
- It will ask you if you want to Create a URL redirect and the checkbox will be pre-checked. Because this is a new App 2.0 product and the URL handle App 2.0 made for it (you-need-a-beach-vacation-candle) was never used, it does not matter if you allow the redirect or not.
- Save the product.
Now, the App 2.0 created candle is in your Shopify Store and uses the same URL handle as your Legacy App created product. There is no need to update any outside links that connected to that product page or any google indexing concerns. This is also a good opportunity to review your SEO Title and Meta Description.
❓ FAQ's About Upgrading From Our Legacy Shopify App To App 2.0
Legacy App? App 2.0? What is this hocus pocus?
It is time for Candle Builders to change and grow!
For years, Candle Builders has offered a Shopify App. This app connected your Shopify Store directly to our production team. Now called our Legacy App, it is being phased out.
App 2.0 is Candle Builders’ new and next generation app. It has more features and integrates with multiple sales channels.
What happened to the original Shopify App? (Now called Legacy App)
Candle Builders is quickly phasing out our Legacy Shopify App. Candle Builders App 2.0 has more features and upgradeability.
What if I am using the Legacy App right now?
If you use our legacy Shopify App and you are an active seller, you need to move over to App 2.0 ASAP.
Do I need to create a new account for App 2.0?
Yes. App 2.0 is a new and 100% separate system from anything we have evern made. App 2.0 is also completely separate system from our Legacy App and website.
What do I need to do once I am fully set up in App 2.0?
If you have finished setting up your App 2.0 account, have products in App 2.0, and successfully sent those App 2.0 products to your Shopify store, then it is time to uninstall the Legacy App. Note, you should only do this once you are sure App 2.0 is set up properly and there are no pending orders being processed through the Legacy App.
To disconnect your Legacy App, Click Here For Instructions.
Will my Legacy App order history transfer over to App 2.0?
No. App 2.0 does not import past order data from the Legacy App. Any orders in your Shopify store made from our Legacy App will remain in your Shopify store.
Can I use both the Legacy App and App 2.0 at the same time?
We realize there will be some overlap between setting up App 2.0 and moving away from our Legacy App. If you need to keep your Legacy App installed for any reason, such as for pending orders, that is OK. It is also fine to make 100% new products in App 2.0 and submit them to your Shopify store.
Can I still drop ship from CandleBuilders.com?
Yes. Our CandleBuilders.com website is 100% separate from our App 2.0. Orders submitted through our website or App 2.0 will be produced and shipped in the same time frame. The new App 2.0 system has no impact on how CandleBuilders.com operates.
Note: We will update this support page as more details become available.
Last updated: June 22, 2025