⚠️ Due to Etsy’s API limitations, shipping info does not transfer automatically. 

Candle Builders has been authorized for commercial API access by Etsy, and we are actively working with them to remove this limitation. It remains unclear why this restriction applies to us but not to other print-on-demand platforms with the same commercial API access.

What can App 2.0 do with Etsy right now?
When you make a product in App 2.0, you can submit that product to your connected Etsy store. To do this:

• In your App 2.0 Products, select the product you want to send to Etsy.
• Select Add To Channel at the top, then press the Add button.

The product will appear in Etsy in draft mode.
You can then review it in Etsy, make any adjustments you like, and activate it.

What happens when you get an Etsy order with a candle submitted from App 2.0?
When an Etsy order comes through App 2.0:

• All the product details and customer name will appear in your App 2.0 Orders.
• However, the customer’s shipping address will not be included — due to the restriction mentioned above.

Steps you need to take to make sure the order ships. (Until Etsy resolves this issue)

1. Go to Orders in App 2.0.
2. Click on the Etsy order.
3. Manually update the shipping address inside App 2.0 before we can process it.

Once the order ships:

• Tracking will appear in App 2.0.
• You will need to copy that tracking number into the Etsy order to mark it as shipped in your Etsy account.

We are well aware this is not ideal
Frankly, it is extremely frustrating for us and you as our clients. We love Etsy and have sold 100,000+ candles for thousands of different clients through Etsy. 

Also, Candle Builders has been an approved Printify production partner for over four years, and we successfully dropship candles to Etsy customers every day through Printify’s platform. The only difference here is that the order is coming directly through your store via our App instead of through Printify.

Etsy's policy on this is unclear and not published.
In October of 2024, they updated their shipping policy for customers and will only allow 3rd party shipping platforms like ShipStation to connect to Etsy to ship orders.
You can find this policy here:
👉 https://help.etsy.com/hc/en-us/articles/26654295371031-How-to-Use-a-Third-Party-Provider-to-Ship-Your-Order
However:

• Candle Builders has an approved API commercial integration with Etsy.
• Etsy is applying this Etsy Seller shipping policy to us and our clients without clear explanation.

The two are not connected — Candle Builders only provides production and shipping support to Etsy sellers through our App.
To make matters more confusing:

• Candle Builders exclusively uses ShipStation to ship all of our drop shipping and wholesale orders.
• When presented with this information, Etsy says it does not matter with our restriction.

Finally, Etsy is a publicly traded company, which makes the lack of transparency around this policy especially concerning.

How you can help
If you want to help, please contact Etsy’s developers at:
📧 Developers@Etsy.com

Let them know:

• You are an Etsy seller.
• You are a client of Candle Builders.
• You use our drop shipping program to send our handmade candles with your unique design.
• This restriction is directly impacting your business.

Please be professional and kind in any emails you send.

Our Goal
Our goal is simple: We want Etsy to lift this unnecessary restriction so your orders can flow automatically through App 2.0 without extra steps. We’ve built our system to fully support Etsy sellers and already use ShipStation—just like Etsy requires. There is no technical reason this limitation should apply to Candle Builders or our clients, and we’re committed to resolving it.