You Still Need To Active & Assign A Sales Channel on Your Shopify Product Page

After you use App 2.0 to send a product to your Shopify Store, wait a few more minutes before editing or viewing the product in Shopify. App 2.0 may still be syncing product details. Then, you will need to complete a few steps on the Shopify Product Page to make your product live:

• Always check the product listing for any details that need to be corrected.
  Product Title, price, description, etc. 
• Assign a Sales Channel
  Shopify accepts the App 2.0 product with no sales channels assigned to it. In your Shopify product page find Publishing, select the 3 little dots, and click on Manage Sales Channels. 
  
  
  Select Online Store and any other sales channels you want to add. Then, select Done. 
  
  
  The Mange Sales Channles window will close. If you have a Save button on the top of your product page, press it to save the update. 
  
  
• Make Your Product Active
  Shopify accepts the App 2.0 product with it's Status in Draft mode. In your Shopify product page, find Status. Select the drop down and change it to Active.
  
  
  If you have a Save button on the top of your product page, press it to save the update. 

Now, your products will be available for sale on your Shopify store. 

⚙️ Shopify Shipping Profiles: What You Control

You’re in full control of what your customers pay for shipping. Candle Builders handles production and fulfillment — you decide what to charge at checkout.

When you create products using App 2.0, they’re automatically added to your General Shipping Profile in Shopify. Whatever shipping rates you’ve set in that profile will apply to your candles.

Tip: You only need a separate shipping profile if you want to charge different shipping rates for different product types.

Shopify allows you to base shipping charges on either the weight or order value. If you’re configuring weight-based rates, you can view our candle product weights and box dimensions here.

You can review all of your shipping settings directly in your Shopify store under Settings > Shipping and delivery.

Be sure not to delete shipping profiles created by other apps you rely on — only remove extra “Candle Builders” profiles you may have added manually.

Note: For up-to-date info on how shipping profiles work, visit Shopify’s Shipping Profile Guide.

 

🛠️ Errors When Making Products

Once you've published a product from Candle Builders App 2.0, that product is locked in your App 2.0 product listing and it cannot be edited.

• If you made an error in making the product in App 2.0, and did not publish it to any sales channels like Shopify, then you can delete it from your App 2.0 account and start over.
• If you published the product to your Shopify store, or any sales channel, and realized there is an error, you can delete the product in App 2.0 and delete it in your sales channel(s). Note, deleting the product from your App 2.0 account will not automatically delete it in your connected sales channel and vice versa. Only delete the product if no sales have been made.
• If you have made sales for the product through your Shopify store, and you need to change some product details, review the section below about Editable Product Attributes in Shopify.

✅ Editable Product Attributes in Shopify:

In your Shopify store, you can change any of the editable attributes below and it will not impact the order details received by our production department.

• Product Title – You can modify the product name to better fit your branding.
• Product Description – Update the description to provide more details or promotional content.
• Product Tags – Add or remove tags to improve searchability within your store.
• Product Type and Vendor – Adjust these to organize your products effectively.
• Pricing – Change the price, compare-at price, and cost per item as needed.
• Inventory Details – Update SKU, barcode, and inventory quantities.
• Shipping Information – Modify weight, customs information, and shipping options.
• Search Engine Listing – Edit the SEO title and meta description to enhance search engine visibility.
• Sales Channels – Manage the availability of the product across different sales channels.
• SKU – You can change the product SKU.

Making any of these changes will not change the production of the product made by Candle Builders.

 

❌ Non-Editable Attributes Post-Publishing:

These values are 100% locked to the product and cannot be changed. Shopify will allow you to physically change these values in a Shopify product listing. However, it will not change anything in App 2.0

• Product Scents, Jar size, Jar Color, and Jar Lids (If applicable)
• Label Artwork

If you need your product to have additional scents, a different jar size, color, or lid, or different label artwork, you will need to create a new product in App 2.0

Exception to This Are Scents Variants
If you made a candle in App 2.0 with 9 scents, publish the product to a sales channel, you can remove the variant options for the scents in the sales channel. You cannot add scents as a variant option. Finally, if you decide to remove all scent options and leave only one scent, it needs to remain a variant option.