You May Still Need To Activate and Assign A Sales Channel on Your Shopify Product Page

After you use App 2.0 to send a product to your Shopify Store, wait a few minutes before editing or viewing the product in your Shopify store. App 2.0 may still be syncing product details. Then, you will need to complete a few steps on the Shopify Product Page to make your product live:

In your Shopify Store:

• Always check the product for any details that need to be corrected.
  Product title, price, description, etc.
• Assign a Sales Channel
  Shopify accepts the App 2.0 product with no sales channels assigned to it. In your Shopify product page find Publishing, select the 3 little dots, and click on Manage Sales Channels.
  
  
  Select Online Store and any other sales channels you want to add. Then, select Done.
  
  
  The Manage Sales Channels window will close. If you have a Save button on the top of your product page, press it to save the update.
  
  
• Make Your Product Active
  Shopify accepts the App 2.0 product with its Status in Draft mode. In your Shopify product page, find Status. Select the dropdown and change it to Active.
  
  
  If you have a Save button on the top of your product page, press it to save the update.

Now your products will be available for sale on your Shopify store.

❌ Do Not Press the "Request Fulfillment" Button in Your Shopify Order

When you receive an order in your Shopify store, you might think you need to press the "Request Fulfillment" button. Please, for the sake of humanity, DO NOT PRESS THIS BUTTON. We realize a button like this is tempting to press. If you happen to heed temptation's call, do not panic! Press the Cancel Request button that appears, contact us to double check, and peace will be restored to the world.

Our App 2.0 system will automatically receive all Shopify orders within a few hours. Automation is the reason App 2.0 exists.

By pressing the button, it will do absolutely nothing to expedite your order. In fact, it will possibly break the automatic updates App 2.0 sends to Shopify when your order ships. If this happens, copy the tracking number from App 2.0 to your Shopify order.

🚫 Your Candle Products Showing As Out Of Stock or Shipping Unavailable on Your Shopify Website

This is typically due to a few different possible reasons. Because there are many ways to set up your Shopify store, it could be a single reason or all of these reasons.

1. Inventory tracking is set to Track Quantity for your products and variants.

By default, Candle Builders App 2.0 will add products to your Shopify store with all product and variant options for inventory set to "Not Tracked". If you change this, your products may show up as out of stock to your customers. Candle Builders controls all inventory on our end and you would be notified if there was an inventory stock issue.

2. Your Shopify Payments are not set up or other Shopify account requirements are not finished.
Shopify requires that you finish a complete account setup with them before you can sell products. This includes setting up your Shopify Payments. Otherwise they may show as out of stock or your customers cannot check out. This is Shopify's policy, not ours, and applies to any Shopify account. Please be sure that your Shopify account is 100% set up.

3. Your Shopify Candle Builders - Fulfillment Service Shipping Profile is not set up.
When you publish products from App 2.0 to Shopify, they are connected to a new Shipping Profile in your Shopify store named Candle Builders - Fulfillment Service. You will need to set up your shipping options and rates for Candle Builders - Fulfillment Service. If not, the candle products will show up as Out Of Stock to your customers or they may not be able to complete their checkout.

To set up the Candle Builders - Fulfillment Service Shipping Profile, you have two options.

Option 1 (Easiest): Associate the Candle Builders - Fulfillment Service with an existing Shopify Shipping Profile with the same Fulfillment Location. This tells Shopify that all Candle Builders candles will use the same shipping rates as your General Shipping Profile.

Go to Shopify > Settings > Shipping > General Shipping Rates (or whatever shipping profile you want to associate with your candles).

Click the Add locations text.

Make sure the "Candle Builders - Fulfillment Service" is selected and press Add.

🛠️ Errors When Making Products

Once you've created a product from Candle Builders App 2.0, you can later edit it in App 2.0. Please note that if you publish products from App 2.0 to Shopify (or any sales channel) and later decide to make changes to the same product in App 2.0, it will not automatically update the Shopify product. The Shopify product will need to be manually changed.

• If you made an error in making the product in App 2.0 and did not publish it to any sales channels like Shopify, then you can edit or delete it from your App 2.0 account and start over.
• If you published a product to your Shopify store with App 2.0, or any sales channel, and realized there is an error, you can delete the product in App 2.0 and delete it in your sales channel(s). Note: Deleting the product from your App 2.0 account will not automatically delete it in your connected sales channel and vice versa.
• If you have made sales for the product through your Shopify store and you need to change some product details, review the section below about Editable Product Attributes in Shopify.

✅ Editable Product Attributes in Shopify

In your Shopify store, you can change any of the editable attributes below and it will not impact the order details received by our production department.

• Product Title – You can modify the product name to better fit your branding.
• Product Description – Update the description to provide more details or promotional content.
• Product Tags – Add or remove tags to improve searchability within your store.
• Product Type and Vendor – Adjust these to organize your products effectively.
• Pricing – Change the price, compare-at price, and cost per item as needed.
• Inventory Details – Update SKU, barcode, and inventory quantities.
• Shipping Information – Modify weight, customs information, and shipping options.
• Search Engine Listing – Edit the SEO title and meta description to enhance search engine visibility.
• Sales Channels – Manage the availability of the product across different sales channels.
• Label Artwork – If you change the label artwork of a product in App 2.0, that label artwork is what our production team will use. Updating this label artwork will NOT update the mockups in your Shopify product. Those mockup images must be updated manually in Shopify.

Making any of these changes will not change the production of the product made by Candle Builders.

❌ Non-Editable Attributes Post-Publishing

These values are 100% locked to the product and cannot be changed. Shopify will allow you to physically change these values in a Shopify product listing. However, it will not change anything in App 2.0 and may cause a number of issues.

Inventory Tracking Should Stay Set to Not Tracked for All Variant Options

There are several locations in Shopify where you can change how a product impacts inventory. By default, Candle Builders App 2.0 will add products to your Shopify store with all variant options for inventory set to "Not Tracked". If it is changed, it may show up as out of stock to your customers.

Variants

Shopify's options are called Variants. Typically these Variant options are connected to your scents selected when you made the product in App 2.0. Variants may also be connected to other options in other products from Candle Builders. Variants are required and should not be deleted in Shopify. You can change the Variant name and SKU in Shopify as you like.

Product Scents, Jar Size, Jar Color, and Jar Lids (If Applicable)

If you need your product to have additional scents, a different jar size, color, or lid, or different label artwork, you will need to create a new product in App 2.0.

Exception to This: Scent Variants

If you made a candle in App 2.0 with 9 scents and published the product to a sales channel, you can remove the Variant options for the scents in the sales channel. Once removed, you cannot add scents back as a Variant option. Finally, if you decide to remove all scent options and leave only one scent, that one scent needs to remain a Variant option.