Candle Builders' Guides to Private Label Candles, Wholesale, and Dropshipping

Candle Builders offers a variety of candle styles, scents, and labeling options for your private label candle brand. We hand-pour and ship everything in the USA from our facility in Newfields, NH.

Working With Candle Builders

Frequently Asked Questions

Who is Candle Builders?


Candle Builders is a U.S.-based candle manufacturer and fulfillment partner specializing in private-label and dropship candles for online sellers.

Where is Candle Builders located?

Our production and fulfillment facility is located in Newfields, New Hampshire, USA. All drop ship and wholesale orders ship from there.

How long has Candle Builders been in business?

We've been making and shipping premium candles since 2021, with over 100,000 orders fulfilled.

How do I get an account with Candle Builders?

You can apply for an account on our Account Application Page. With approval, this will give you access to both drop shipping for your online store and wholesale access to stock candles at your retail store.

What are the contract & cancellation policies?

Candle Builders has no contracts to worry about. If Candle Builders is not the right fit for your business, you may simply stop using your account at any time.

What is my business relationship with Candle Builders?

Candle Builders is your manufacturer and supplier. You purchase candles and related services from us and then resell those products to your own customers.

You are not selling candles on behalf of Candle Builders. We do not employ you, pay commissions, collect your retail sales revenue, provide sales leads, set MAP pricing, assign territories, or operate your business for you.

Your customers purchase from you, and you decide where you sell, how you advertise, what you charge, and how you operate. You are also responsible for collecting payments from your customers and for any taxes, licenses, insurance, or other requirements that apply to your activities.

For drop shipping, Candle Builders simply adds fulfillment to the relationship. You make the sale to your customer, purchase the candle and shipping from Candle Builders, and we manufacture and ship your branded product directly to your customer.

In simple terms, you are our customer, and we are your manufacturer and supplier.

Product & Production FAQ

What makes your candles high quality?

Candle Builders offers only premium candle products that are safe, 100% non-toxic, and made with quality ingredients.

  • We use 100% natural soy wax made in the USA from soybeans grown on American farms.
  • Our scents are made from essential oils or fragrances. Both are non-toxic and made in the USA.
  • Our wicks are zinc & lead-free and made by Eco Wick.

To learn more, check out Candle Builders Product Guide.

How long does it take for DROP SHIP orders to ship?

Most drop shipped orders ship in 1-2 business days. During peak times it can be 2-4 business days.

Will my DROP SHIP customers see the Candle Builders name anywhere?

Drop Shipped orders don’t mention Candle Builders anywhere on the box or packing slips.

How long does it take for WHOLESALE orders to ship?

Wholesale orders are shipped in 7-10 days. They are sent directly to your retail store.

What is Candle Builders Guarantee?

Candle Builders wants both you and your customer to be happy. Therefore, we will promptly replace any drop shipped products that arrive incorrect, due to our error, or damaged in shipping. Please contact us within 14 days of delivery.

For more information, please review our Refund Policy.

What if my customer does not like the candle?

Candle Builders has a drop shipping industry standard common sense policy for situations that are not our fault. If you or your customer provides the wrong addresses and is returned to us, it can be reshipped at your shipping expense. Also, we don't refund or replace orders if you or your customer:

  1. Send us incorrect/poor quality artwork
  2. Orders the wrong products
  3. Does not like the physical product
  4. Does not like a scent
  5. Has buyers remorse
  6. Delivery by carrier is delayed

How you want to handle these issues with your customer is up to you. 

For more information, please review our Refund Policy.

Candle Builders Integration App 2.0 FAQ

Can I use App 2.0 without an online store?

Yes. You can use App 2.0 to design your candle and get your drop ship products ready.

Orders can be placed manually in App 2.0 for the same candle and design without needing to recreate it each time.

Of course, when you integrate App 2.0 with your Shopify/Etsy/Online Store, orders are submitted to us automatically for production.

Where can I get help setting up App 2.0?

We have a dediicated step by step guide & FAQ about setting up App 2.0. Visit Candle Builders App 2.0 Set Up Guide

What sales channels does App 2.0 integrate with?

App 2.0 integrates with Shopify, SquareSpace, Woo Commerce, & Etsy.

How much does App 2.0 cost? (Spoiler, It's Free)

App 2.0 is 100% free for all features. You only pay for what you sell with clear and transparent pricing.

What are the upfront costs? (Spoiler, There are none)

You can create products, connect your stores, and explore everything App 2.0 offers, all with zero upfront investment. You only pay when an order is placed. No commitments. No surprise fees.

I already have an online store. Can I add private label candles?

Of course! Established online retailers can setup their own branded candles with automated drop shipping from Candle Builders.

Questions About Our Candles?
Let's Connect!

A Candle Builders team member will contact you within 1 business day.