Privacy Policy
CandleBuilders.com Website Privacy Policy
Effective Date: May 21, 2025
This Privacy Policy explains how Candle Builders, LLC (“Candle Builders,” “we,” “our,” or “us”) collects, uses, and shares personal information when you use our website https://candlebuilders.com (the “Site”) and related services (“Services”). This policy applies to all Site visitors and customers.
Company Contact:
Candle Builders, LLC
27 Pleasant Street
Newfields, NH 03856
Email: help@candlebuilders.com
Note: This Privacy Policy applies only to the CandleBuilders.com website. If you use the Candle Builders App for dropshipping or private label fulfillment, please see our separate App Privacy Policy.
1. Changes to This Privacy Policy
1.1 We may update this Privacy Policy from time to time for legal, operational, or regulatory reasons. If changes are made, we will update the effective date and post the revised policy on this page.
2. Information We Collect
2.1 We collect personal information in the following ways:
Directly from you: Including name, email, phone number, address, account information, payment and order data, and support communications.
Automatically: Device data, browser type, IP address, and usage data collected via cookies, pixels, and tracking tools.
From third parties: Including Shopify, payment processors, analytics platforms, and marketing tools.
Other features: We collect reviews, star ratings, uploaded product photos, and feedback you submit. We also operate live chat support and SMS marketing for promotional and service-related messages.
3. How We Use Your Information
3.1 We use your personal information to:
Process orders, handle payments, and provide shipping and fulfillment updates.
Manage your account and secure access to the Site.
Provide customer support through email and live chat.
Send service notifications and SMS messages related to your orders or account.
Send promotional emails or SMS marketing messages (you can opt out at any time).
Collect reviews, feedback, and product images for display and quality control.
Analyze website performance, prevent fraud, and improve services.
3.2 As a B2B site, guest checkout is not permitted. A registered account is required to access and purchase from the Site.
4. Cookies and Tracking
4.1 We use cookies to enhance your browsing experience, remember preferences, and analyze usage. You may choose to accept or reject cookies via our cookie consent banner or your browser settings.
For cookie use related to our Shopify platform, please visit https://www.shopify.com/legal/cookies.
Our site does not currently respond to “Do Not Track” signals.
5. How We Share Your Information
5.1 We do not sell your personal data. We may share your information with:
Trusted vendors such as Shopify, shipping carriers, email providers, IT services, analytics, and SMS platforms.
Advertising partners (for retargeting, analytics, and performance measurement).
Third-party logistics and fulfillment partners for order delivery.
Government or legal authorities when required by law.
6. Data Retention
6.1 We retain personal information as long as necessary to fulfill orders, comply with legal obligations, manage your account, and enforce our policies.
7. Your Rights
7.1 Depending on your location, you may have rights to:
Access, correct, or delete your personal data.
Request a copy of your data or ask us to transfer it.
Limit or object to data processing.
Withdraw consent or unsubscribe from marketing communications.
7.2 To exercise any rights, contact us at help@candlebuilders.com. We may verify your identity before responding. You may authorize an agent to act on your behalf with proper documentation.
8. International Users and Data Transfers
8.1 Your data may be stored or processed in the United States or other countries. If you are located outside the U.S., you consent to the transfer of your data as needed to provide services.
8.2 Where required, we rely on Standard Contractual Clauses or equivalent safeguards for international transfers.
9. Children’s Privacy
9.1 We do not knowingly collect data from individuals under 16. If you are a parent or guardian and believe your child has submitted personal information, contact us to request deletion.
10. Contact Us
10.1 If you have any questions or wish to exercise your privacy rights, please contact us:
Email: help@candlebuilders.com
Mailing Address: Candle Builders, LLC, 27 Pleasant Street, Newfields, NH 03856, USA
For the purposes of applicable data protection laws, Candle Builders, LLC is the data controller of the information collected via this Site.
